Announcement

We’re currently investigating an issue where changing the customer mid-order creation may result in the cart being cleared. What’s happening<ul><li>The issue occurs when a cart is already filled and the user switches to a different customer during order creation.</li><li>This affects both new orders and reactivated drafts.</li><li>The previous cart content will be lost, and any associated draft will no longer be available or recoverable.</li></ul>Impact<ul><li>Orders in progress may be lost.</li><li>The issue is limited to the Brand Portal (B2B) and mainly affects agents or sales reps working with saved or ongoing carts.</li></ul>Recommended workaround Avoid switching customers when the cart contains products.<ul><li>If continuing from a draft (moved to the active cart), save it again as a new draft before changing the customer.</li><li>This helps preserve your progress and avoid data loss.</li></ul>Resolution<ul><li>A fix has been prepared and will be released on Monday.</li></ul>

Cart Cleared on Customer Switch – Avoid Losing In-Progress Orders

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Colect Announce

Cart Cleared on Customer Switch – Avoid Losing In-Progress Orders