📢 Announcements

You'll notice a new look in Order Details section of the Colect backend from Tuesday, July 7th, 2026 - nothing about how your orders and emails work is changing yet. 

All existing configuration stays in place and keeps working exactly as before, and your orders and emails behave just as they do now. There are no migration steps, and the current way of working continues undisturbed.

Here's what's behind it.

We've reworked the Order Details section to bring order configuration by country and language together in one place. This is the foundation for a fully language-aware order experience and it's what will power language-based resolution across the Brand Portal and the Sales App once that piece ships.

A first look at what’s live today

This new view does not change anything about how things work today. All existing configuration stays in place and keeps working exactly as before, and your orders and emails behave just as they do now. There are no migration steps, and the current way of working continues undisturbed.

Why we're making this change

Order-related content - document links and email text - used to live in two separate places: text overrides in Order Details and the Content Manager. As demand for language-specific content grew, driven by customer language preferences and legal requirements around policies and documents, keeping this split across two locations became error-prone.

We're consolidating everything into a single, restructured Order Details section, organized per country and language. This makes it possible to configure, for example, French-speaking customers in Germany (DE + FR) entirely separately from German-speaking customers in Germany (DE + DE).

What you'll notice today

• Order Details in the Backend Console now looks a little different: click into any country and you'll find a new Language content section underneath it. For now, that section always holds exactly one language: (DEFAULT).

• (DEFAULT) has its own general terms, privacy policy, shipping & return policy, and size guide documents.

• (DEFAULT) also has its own email content - subject and text for confirmation, proposal, and approval emails, including the admin variant.

Coming soon

Once you can add languages and the remaining pieces are switched on, Order Details becomes the single source of truth for order-related content, resolved automatically to each customer's country and language.

• The language set on the customer record will determine which Order Details entry applies, independent of the customer's country.

• Order emails (confirmation, proposal, approval) will use the subject and text configured for that country and language, with a fallback to your existing configuration when no specific value is set.

• Policy documents will be served in the matching language across the Brand Portal (V3) and the Sales App. For example, a French-speaking buyer at a German retailer will see French terms and size guide, while a German-speaking colleague at the same account sees the German set.

Rollout status

• New Language content section under each country, visible in the Backend Console - Visible Tuesday, July 7th, 2026

• General terms, privacy policy, shipping & return policy, and size guide for the (DEFAULT) language - Available now
  Note: shipping & return policy doesn't yet fall back to (DEFAULT) for a country without its own entry. We're fixing this.

• Adding additional languages (beyond DEFAULT) to a country - Coming soon

• Language-based resolution across the Brand Portal and Sales App - Coming soon

• Language-specific documents in the Brand Portal V3 - Coming soon

We'll send a full announcement the moment the complete implementation is live.

We will be releasing an optional app update on Monday, January 26, that addresses an issue related to delivery windows when working from imported drafts.

What’s included in this update
This release fixes a scenario where multiple additional Delivery Windows may be displayed in the order grid Delivery Window selection when working from imported drafts.

By resolving this issue, the update also corrects related display inconsistencies in the order grid, such as article colors and quantities.

Order placement and data integrity are not impacted.

Do you need to update?
If you are not experiencing this issue, there is no immediate need to update, and you may choose to update at a later time that best fits your workflow (for example, outside of a peak ordering period).

If you are impacted by this issue, we recommend updating once the release is available.

Release timing and availability

• The update will be released Monday morning via the App Store.

• As with all App Store releases, it will begin as a phased rollout, starting at 1% and progressing to the full user base.

• Users who need the update immediately can manually update the app directly from the App Store once it is available.

MDM environments
For organizations using MDM, the update will follow existing MDM policies. If manual approval is required, IT teams may need to approve or push the update to users.

If you have questions or need further information, please contact the support team.

We’re currently investigating an issue where changing the customer mid-order creation may result in the cart being cleared.
What’s happening

• The issue occurs when a cart is already filled and the user switches to a different customer during order creation.

• This affects both new orders and reactivated drafts.

• The previous cart content will be lost, and any associated draft will no longer be available or recoverable.

Impact

• Orders in progress may be lost.

• The issue is limited to the Brand Portal (B2B) and mainly affects agents or sales reps working with saved or ongoing carts.

Recommended workaround
Avoid switching customers when the cart contains products.

• If continuing from a draft (moved to the active cart), save it again as a new draft before changing the customer.

• This helps preserve your progress and avoid data loss.

Resolution

• A fix has been prepared and will be released on Monday.