📢 Announcements

From Tuesday 17 November, Companies, Users and Translations move to the new Colect admin panel. Collection setup stays exactly where it is, in the current backend.

There’s nothing you need to do. The first time you open one of these areas, you’ll be taken to the new admin panel and asked to sign in once. Same login page, same credentials.

Here’s what’s behind it.

We're rebuilding the Colect backend from the ground up. The new version is called the admin panel: same place for the same work, with a cleaner structure and a fresh design. All to increase efficiency and deliver an intuitive journey for admin users.

We're rolling it out in stages, and the first stage goes live on 17 November. 

This first stage covers the areas you use to manage people, companies and translations, and lays the foundation for everything that follows.

What you’ll find in the new admin panel

• Users: find people quickly with search and filters for teams, tags and user type and assign teams and tags in bulk.

• Company: your company details, with Licenses, Teams, Tags and Languages now on their own pages.

• Translations: update translations directly in the admin panel, or update entire languages by uploading a csv, one or multiple languages at the same time.

What’s not changing yet

Collection setup stays exactly where it is. So do Info center, Connector Status, Webstores and Content Manager. Nothing about your collections or your Q1 preparation is affected.

What’s ahead

The rest of the current backend, including collection setup, will move to the new admin panel in stages. We’ll let you know well in advance each time.

Good to know

• Step-by-step help for every page will be in the admin panel documentation. There will also be a from-to overview available, that provides an overview of replacements of settings and pages.

• Links and bookmarks to these pages in the current backend take you to the info center, from where you can navigate to the new admin panel.

• The bar at the top of the new admin panel, and Backend in its sidebar, always take you back to the backend.

We want to thank our admin users for their feedback and suggestions. 

Questions

Do I need to do anything?
No. Just sign in once when you first open the new panel.

Can I keep using these pages in the current backend?
No. From 17 November, Companies, Users and Translations open in the new admin panel only.

Is my data affected?
No. Both use the same data. Nothing is moved, changed or lost.

Will collection setup change during my Q1 preparation?
No. It stays in the current backend, and we’ll give you plenty of notice before it moves.

Who do I contact?
Our support team, via Ask support in the Info Center.

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On Sunday, November 29, from 12:00 CET, we’re upgrading our database infrastructure. We expect the work to take 2 to 4 hours, and we’ll let you know as soon as it’s complete.

During this window, the B2B webstores, the admin panel and the API and ERP connections are unavailable. The Colect app stays usable offline, but you can’t sync data or place orders until the maintenance is complete.

ERP and integrations

Data that your ERP or integration sends to Colect during this window isn’t received. Whether those calls are retried depends on how your integration is set up, so check this with your IT team or integration partner before the maintenance.

If your integration doesn’t retry automatically, pause scheduled exports during the window, or resend the data once the maintenance is complete.

We’ll post updates on our status page. Subscribe there to get a notice when the maintenance starts and ends.

We have moved the order placement process in the B2B brand portal to our most modern technology. This gives us a strong foundation to keep improving the ordering experience as the platform grows.

The new mechanism has been tested extensively. A large group of customers is already live on it, and we have completed a whole series of successful go-lives over the past weeks.

In calendar week 45 (2 to 6 November) we switch a batch of 30 customers over. In calendar weeks 46 and 47 (9 to 20 November) the remaining customers follow. Based on the results so far we expect this to go smoothly. We still want everyone to know that this is happening.

What to expect:

• The switch does not require any action on your side.

• We monitor orders closely around each switch.

• We ask you to pay a little extra attention to incoming orders on the day of your switch and the days after.

• If anything does not work as expected, contact us and we will pick it up right away.

• This change is not impacting the user-journey or UI in the front-end of your application.

For privacy reasons we do not publish the list of customers per batch. If you want to know in which week you are scheduled, or if you have any questions, contact Aron at aron@colect.io.