📢 Announcements

On Sunday, November 29, from 12:00 CET, we’re upgrading our database infrastructure. We expect the work to take 2 to 4 hours, and we’ll let you know as soon as it’s complete.

During this window, the B2B webstores, the admin panel and the API and ERP connections are unavailable. The Colect app stays usable offline, but you can’t sync data or place orders until the maintenance is complete.

ERP and integrations

Data that your ERP or integration sends to Colect during this window isn’t received. Whether those calls are retried depends on how your integration is set up, so check this with your IT team or integration partner before the maintenance.

If your integration doesn’t retry automatically, pause scheduled exports during the window, or resend the data once the maintenance is complete.

We’ll post updates on our status page. Subscribe there to get a notice when the maintenance starts and ends.

We will be performing a platform update related to our CloudFront configuration on Monday, November 10th, between 20:00 and 22:00 CET.

This update will further improve performance, reliability, and content delivery speed across all V3 webshops.

During this time, V3 webshops may be temporarily unavailable.

This announcement is only applicable to customers that are using our SOAP interface.

Effective March 2025, renewed Connector certificates do not contain Starfield C2 (subject C=US, O=Starfield Technologies, Inc., OU=Starfield Class 2 Certification Authority) in its certificate chain. This could impact TLS connections if your TLS-initiating applications only trust Starfield C2.

Only if you have customised your TLS-initiating application to only trust Starfield C2, you will need to update your trust stores to trust all Amazon CAs instead. Otherwise your application will fail to initiate a TLS connection with the connector.

As a best practice, it is also strongly recommended to not pin your trust to a certificate that you don’t completely own such as certificates for Colect service endpoints. You can read OWASP guidance on certificate pinning.